Measuring our performance - Client Surveys

Rothbury has been using the internationally recognised
Harvard "Net Promoter Score" (NPS) methodology since 2007.

This continuous feedback loop is a powerful tool that helps us to implement client-driven improvements to the service we provide. It also helps us understand what we are doing right and what we could do better.

If you have been sent a letter and survey directing you to this page, please enter the two numbers from it in the form on the right. Completing the survey online will only take a couple of minutes.

We appreciate you taking the time to do this and assure you that this feedback is integral to the ongoing improvements to our service.

Roger Abel, Managing Director

 
1. The Client Reference is found on the bottom left hand corner of the printed letter. It is in the format CLxxxx.
2. The Survey ID is found on the bottom left hand corner of the printed letter.